1.1. These Terms of Use (the "Terms") govern the relationship between the Rightsholder and the user of the Neurogenie mobile application (the "App") and constitute a public offer to enter into an agreement on the conditions set out below.
1.2. The rightsholder of the App (the "Rightsholder", "we") is:
1.3. The App is an educational mental-arithmetic trainer intended primarily for children and designed to be used under adult supervision.
1.4. The App is distributed through app stores — currently Google Play and RuStore; this list may expand. Some provisions of these Terms depend on the store the App was installed from; such provisions are marked explicitly.
1.5. Processing of personal data is governed by a separate document — the Personal Data Processing Policy (the "Privacy Policy"), which forms an integral part of these Terms.
1.6. These Terms exist in Russian and English. In the event of a discrepancy in interpretation the Russian version prevails, except where the mandatory law of the user's country of residence requires otherwise.
User — a natural person using the App.
Adult User — a person of full age and legal capacity entering into these Terms on their own behalf and, where applicable, on behalf of a child to whom they give access to the App.
Legal Guardian — a parent, adoptive parent, guardian or custodian of a minor.
Learner — the child for whom a study programme is configured within an Adult User's profile.
App Store — the digital marketplace the App was installed from (Google Play, RuStore and others).
Account — the set of data identifying the User within the App, including cloud-stored progress.
Free Access — App functionality available without payment.
Subscription — paid access to extended functionality, purchased through the App Store and renewing automatically on a periodic basis.
Extended Access — the set of App capabilities available under an active Subscription or a redeemed Promo Code.
Promo Code — an alphanumeric code granting Extended Access for a defined period without payment, bypassing the App Store payment flow.
3.1. These Terms take effect when the User accepts them through the App's interface on first launch. App functionality is not made available before acceptance.
3.2. Acceptance of these Terms and of the Privacy Policy is expressed by an affirmative action — tapping the corresponding interface element. Silence, continued viewing of a screen, or the mere fact of installing the App do not constitute acceptance.
3.3. A User who does not agree with these Terms must stop using the App and remove it from their device.
3.4. The current version of these Terms is permanently available at the address given in the document header and from within the App.
4.1. The App is intended for children and adults. Only a person with the legal capacity required under the law of their country of residence may be a contracting party to these Terms.
4.2. Where the App is used by a child, these Terms are entered into by that child's Legal Guardian. By giving a child access to the App, the Legal Guardian confirms that they:
4.3. The first-launch flow includes a choice of who is setting the App up — an adult or a child — and determines the subsequent setup path and the range of features available without adult involvement. The Rightsholder does not verify the information provided and relies on the good faith of the User and the Legal Guardian.
4.4. The Learner's age is used solely to select an appropriate study programme and difficulty level. An exact date of birth is neither requested nor stored.
4.5. Certain features — signing in through third-party services, purchasing a Subscription, changing Account settings — are intended for adults. The Rightsholder may restrict access to such features where the App is being set up by a child.
4.6. If the Rightsholder becomes aware that an Account was created by a child without their Legal Guardian's knowledge, the Rightsholder will restrict access to that Account and delete the associated data. The Legal Guardian may contact the Rightsholder following the procedure described in the Privacy Policy.
5.1. The Rightsholder grants the User a non-exclusive, non-transferable, revocable licence to use the App for the term of these Terms — for personal, non-commercial, educational purposes, on devices lawfully in the User's possession.
5.2. The User must not:
5.3. The licence does not extend to third-party intellectual property incorporated into the App under separate licences.
5.4. All rights in the App not expressly granted to the User under these Terms are reserved by the Rightsholder.
6.1. The App creates an Account automatically on first launch. The User may link it to a third-party account (Google Play Games, RuStore), which allows progress to be restored after reinstalling the App and on another device.
6.2. Without such a link, retention of progress after deleting the App, resetting the device or switching devices is not guaranteed.
6.3. The User is responsible for maintaining access to the linked third-party account. The Rightsholder cannot restore access to third-party service accounts.
6.4. The App includes team features (clans, competitions, leaderboards) in which the User's nickname and learning results are visible to other users.
6.5. Nicknames and team names must not contain: insults, profanity, incitement to hatred, sexual or other content unsuitable for children, personal data (first name, surname, address, phone number, email), advertising or links, or impersonation of official App accounts.
6.6. The Rightsholder may, without prior notice, change or hide any nickname or team name breaching clause 6.5 and, on repeated breaches, restrict access to team features.
6.7. The App provides no direct text messaging between users.
7.1. A substantial part of the study programme is available free of charge. From a certain point in the programme onwards, some capabilities require Extended Access.
7.2. Where Free Access limits apply, the following may be restricted: the number of training blocks per session, the difficulty levels available, and the number of free-practice launches per day.
7.3. The precise scope of Free Access — the point at which limits begin and their numeric parameters — is determined by the Rightsholder, shown in the App's interface, and may change. Changes to Free Access parameters do not affect the scope of Extended Access already paid for by the User for the current period.
7.4. Free Access is provided as is, with no undertaking to keep its current scope unchanged. The Rightsholder aims not to reduce the free portion without reasonable grounds but assumes no obligation to that effect.
8.1. Extended Access is provided by Subscription. Several plans are available, billed monthly or annually. The plans and what each includes are shown on the subscription screen within the App.
8.2. All payments are processed exclusively through the App Store the App was installed from. The Rightsholder is not a party to the payment transaction, does not accept payments directly, and neither receives nor stores payment card details.
8.3. Prices are displayed in the App and in the App Store in the currency of the country of the User's store account at the time of purchase. How taxes are shown and charged is determined by the App Store's rules and varies by country: in some jurisdictions tax is included in the displayed price, in others it is added at checkout.
8.4. A Subscription renews automatically for a further period at the price in force at the time of renewal, unless the User cancels automatic renewal before the billing date. Cancellation follows the App Store's rules and is performed in the settings of the relevant store account, not within the App.
8.5. The Rightsholder may change prices. A price change does not affect a period already paid for. Where a price change affects the renewal of an active Subscription, the User is notified by the App Store in accordance with its rules; in some cases renewal at the new price requires the User's express confirmation.
8.6. Extended Access is activated once the purchase is confirmed by the App Store and verified on the Rightsholder's side. If verification is temporarily unavailable, activation may be delayed; the Rightsholder takes reasonable steps to restore it. If a purchase fails verification and Extended Access is not activated, the amount paid is refundable through the App Store; the User may contact the Rightsholder at the address in section 21 for assistance in obtaining the refund.
8.7. Extended Access is tied to the User's Account rather than to a device. To carry access over to another device, the Account must be linked to a third-party account (clause 6.1) and the same App Store account must be used.
8.8. The Rightsholder is not liable for payment failures, delays or processing errors occurring on the side of the App Store or payment systems.
8.9. Responsibility for purchases made by a child from a Legal Guardian's device lies with the Legal Guardian. We recommend using the App Store's parental controls — requiring a password or biometric confirmation for every purchase.
9.1. Where a plan includes a free trial, its conditions are shown before purchase and are governed by the App Store's rules. At the end of a trial the Subscription converts to paid automatically unless cancelled before the trial ends.
9.2. The Rightsholder may distribute Promo Codes granting Extended Access for a defined period. A Promo Code is redeemed within the App.
9.3. A Promo Code: may be redeemed once; cannot be exchanged for money; does not stack with other promotional offers unless the terms of a specific promotion say otherwise; and may have an expiry date.
9.4. The Rightsholder may void a Promo Code obtained in breach of the promotion's conditions, resold, or used to circumvent Free Access limits.
9.5. The conditions of a promotion are published together with that promotion and, as regards that promotion, prevail over these Terms. Promotions are temporary and may be changed or discontinued; this does not affect offers already redeemed.
10.1. Refunds for a Subscription are handled under the rules of the App Store the purchase was made through. The Rightsholder does not issue refunds outside the App Store, as it is not the recipient of the payment.
10.2. To request a refund, the User should contact the relevant App Store's support:
10.3. For consumers in the European Union, the European Economic Area and the United Kingdom. The User has the right to withdraw from a contract for the supply of digital content within 14 days without giving a reason. By purchasing a Subscription the User requests that supply begin immediately. If the User withdraws within 14 days, the amount paid is refunded less the value of the access actually supplied up to the moment of withdrawal; the right of withdrawal ends once the contract has been fully performed for the paid period. Rights granted by the mandatory consumer-protection law of the User's country of residence are not limited by this clause.
10.4. Cancelling automatic renewal ends the Subscription at the close of the period already paid for; no refund is issued for the current period, and Extended Access continues until that period ends.
10.5. Not using the App during a paid period is not in itself grounds for a refund.
10.6. Regardless of the above, the User may contact the Rightsholder at m.s.davoyan@gmail.com to resolve a matter out of court; such requests are reviewed within 30 calendar days.
10.7. Rights granted to the User by mandatory consumer-protection provisions of the law of their country of residence are not limited by this section.
11.1. The User undertakes to use the App in accordance with these Terms and applicable law.
11.2. It is prohibited to take actions aimed at disrupting the operation of the App and related services, gaining unauthorised access to other users' Accounts, distorting the results of team competitions, or otherwise harming other users.
11.3. In the event of a breach the Rightsholder may — proportionately to the nature of the breach — issue a warning, restrict access to individual features, reset improperly obtained results, or restrict access to the App.
11.4. Access restricted as a result of a breach does not give rise to a refund for a paid period, unless mandatory provisions of applicable law provide otherwise.
12.1. Exclusive rights in the App — its source code, graphics, characters, audio and video recordings, texts, design, teaching methodology and learning materials — belong to the Rightsholder or are used by it on lawful grounds.
12.2. The name "Neurogenie", the logo and other means of individualisation of the App may not be used without the Rightsholder's written permission.
12.3. These Terms do not transfer to the User any exclusive rights in any intellectual property.
12.4. By sending the Rightsholder feedback, ideas or suggestions regarding the App, the User grants a royalty-free, perpetual, non-exclusive licence to use them without restriction and without compensation.
13.1. Personal data is processed in accordance with the Personal Data Processing Policy, including the list of third-party services, the data disclosed to them, and the conditions of cross-border transfer.
13.2. By accepting these Terms the User confirms that they have read the Privacy Policy.
13.3. The procedure for deleting an Account and the associated data is described at https://neurogenies.ru/delete-account/.
14.1. The Rightsholder may change, supplement and remove App features and content, including learning materials, and may temporarily suspend the App for maintenance and updates.
14.2. The Rightsholder may discontinue support and distribution of the App, giving Users at least 30 calendar days' notice through the App or on the website. Users should cancel automatic renewal of their Subscription before that period expires. If support ends during a paid Subscription period, the Rightsholder will arrange a refund of the unused portion of the amount paid through the App Store.
14.3. The User may terminate these Terms at any time by cancelling their Subscription and removing the App from their device. Deleting the App does not by itself cancel automatic renewal — the Subscription must be cancelled in the App Store settings.
14.4. Termination does not affect provisions that by their nature survive it — sections 12, 15, 16, 17 and 19.
15.1. The App is provided "as is" and "as available". The Rightsholder does not warrant uninterrupted or error-free operation, or compatibility with every device and operating-system version.
15.2. The App is an educational trainer. The Rightsholder does not guarantee that the User or Learner will achieve any particular educational outcome: results depend on how regularly the App is used, on individual characteristics, and on other circumstances outside the Rightsholder's control.
15.3. The App is not a medical device, nor a means of diagnosing, correcting or treating any condition, and is not a substitute for professional advice.
15.4. This section applies to the fullest extent permitted by applicable law. Warranties granted to consumers by mandatory provisions of the law of their country of residence are not limited.
16.1. The Rightsholder is not liable for:
16.2. The Rightsholder's aggregate liability under these Terms is limited to the amount actually paid by the User for Extended Access during the three calendar months preceding the event giving rise to the claim, but in any event not less than the equivalent of EUR 50.
16.3. The limitations in this section do not apply to liability for wilful misconduct or gross negligence, for death or personal injury, or in any other case where limitation of liability is not permitted by mandatory provisions of applicable law.
17.1. These Terms are concluded between the User and the Rightsholder. The App Store is not a party to them.
17.2. The App Store has no obligation to furnish maintenance and support for the App or to address the User's claims relating to the App; such claims should be directed to the Rightsholder at m.s.davoyan@gmail.com.
17.3. Use of the App is also governed by the rules of the relevant App Store. Where these Terms conflict with the mandatory rules of an App Store in matters concerning distribution of the App and the processing of payments, the App Store's rules prevail.
17.4. Where the App is obtained through the Apple App Store, Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against the User.
18.1. The Rightsholder may amend these Terms.
18.2. Users are notified of material changes at least 14 calendar days before they take effect — through the App and by publishing the new version at the permanent address of these Terms.
18.3. Changes made to comply with legal requirements or App Store rules take effect within the periods those requirements set, without the notice period in clause 18.2.
18.4. Continued use of the App after changes take effect constitutes acceptance of the new version. A User who does not agree may stop using the App and cancel their Subscription before the changes take effect.
19.1. These Terms are governed by the law of the Republic of Armenia, unless the mandatory law of the User's country of residence provides otherwise.
19.2. This clause does not deprive a consumer User of the protection afforded by mandatory provisions of the law of their habitual residence, nor of the right to bring proceedings in the courts of their place of residence where applicable law grants that right.
19.3. For users who are citizens of the Russian Federation, Federal Law No. 152-FZ of 27 July 2006 "On Personal Data" applies to the processing of personal data to the extent it applies extraterritorially to foreign operators.
19.4. For users located in the European Union, the European Economic Area and the United Kingdom, mandatory consumer-protection and data-protection provisions of the relevant jurisdiction apply.
19.5. Disputes are to be resolved through negotiation. A claim should be sent to m.s.davoyan@gmail.com and will be reviewed within 30 calendar days. Failing agreement, the dispute is resolved in the manner established by applicable law.
20.1. If any provision of these Terms is held invalid, the remaining provisions continue in force.
20.2. A failure by the Rightsholder to exercise a right does not constitute a waiver of it.
20.3. The User may not assign their rights and obligations under these Terms to third parties. The Rightsholder may transfer its rights and obligations in connection with a reorganisation or a transfer of the App, giving notice to Users and without worsening their position.
20.4. These Terms together with the Privacy Policy constitute the entire agreement between the parties regarding use of the App.